The department is the only authority in Lithuania that issues this document; translation agencies, including us, submit the request on your behalf and cannot issue the certificate themselves.
If you are in Lithuania and have a Lithuanian e-signature or access to Lithuanian e-banking, you can order the certificate yourself through the state portal
epaslaugos.ird.lt. We work with people who cannot use that route: those living abroad without Lithuanian e-banking, those who are not Lithuanian citizens, and those who additionally need an apostille, a certified or sworn translation, or delivery of the paper original outside Lithuania or simply don't want to waist their time.